General Inquiries

For questions about the Edoyi platform, features, pricing, or account management, please reach our support team at [email protected]. To help us respond quickly, include: your organization or company name, a concise summary of your question, and a preferred contact method.

• Subject line suggestion: “General Inquiry – [Your Organization]”.
• Include relevant URLs or product references when possible.
• Average response time is within one business day under standard conditions.

Developer Submissions

Edoyi values collaboration with developers and integration partners. To submit a proposal, API access request, or integration plan, email [email protected] with the subject line “Developer Submission: [Your Organization]”. In your message, please provide:

• Company name and primary point of contact
• Overview of the intended use case and integration goals
• Technical details, API requirements, and access needs
• Links to demos, documentation, or portfolios

All developer submissions are reviewed by Edoyi’s Partnerships team. Typical consideration timelines range from 5 to 7 business days, depending on complexity.

Response Times

We publish clear expectations for every inquiry. General inquiries are acknowledged within approximately 1 business day and resolved as promptly as possible. Developer submissions are evaluated on a case-by-case basis, with an estimated timeframe of 5–7 business days.

Notes: Our teams operate Monday through Friday during standard business hours, excluding observed holidays. During peak periods or holidays, response times may extend slightly, and we will notify you of any anticipated delays.